Today: 19, October 2017


Troubleshooting Guide

Simple solutions to attempt before calling American Air Conditioning for Repair Services.

If you experience any trouble with your air conditioning system, you may always call (808) 847-0851 or email for help and service. But here are a few simple solutions you can attempt before calling your expert Carrier dealer to your home for a service visit.

Air Conditioning Equipment Checklist

  1. Check to make sure that your thermostat is set in the "cool" position.
  2. Ensure that your outdoor air conditioning (condensing unit) is running:
    • Check the circuit breakers in the circuit breaker box (or electrical panel), most likely mounted to an outside wall in the back of the house. Are they in the "On" position?
    • Check the outdoor unit "disconnect switch" to make sure it is in the "ON" position. The disconnect switch is located near the outdoor unit. (Typically a grey 8" wide x 16" high x 4" deep box mounted to the wall).
  1. An extremely blocked filter can cause your outdoor air conditioner unit to shut down due to lack of proper airflow.
  2. Your filter should be changed every month.
  3. Check all return air grilles to make sure they are not blocked by furniture.
  4. Check all supply air registers to make sure they are open and blowing air. (The return air grilles are normally located on your walls and are wide and flat).

If these simple solutions do not solve your problem, contact American Air Conditioning Hawaii for service. Be sure to have your Brand and model number handy.

Pre-Service Checklist

Before your expert dealer arrives at your home to service your air conditioning system, take a moment to make sure you're prepared for the appointment. That way, you can ensure American Air Conditioning's technician has all of the information he needs, and can get directly to work getting your cooling system into top-performing condition.

Here are a few things to do in preparation for your service appointment:

Know where all of the units in your heating and cooling system are located.

Perform basic troubleshooting tactics.

Check your air filter. A dirty air filter is a common cause of problems.

Write down the model numbers of all your air conditioning products.

Be ready to explain clearly what symptoms or problems you've had.

Know how long ago your problem began.

Make sure the system is accessible by the dealer. If there is something blocking any your products, please remove it.

If your system's products are in an attic or crawl space, please make it easily accessible.

Lock pets in a separate room so they don't get in the way or get hurt.

Make sure there's an adult (18 or over) home to legally allow entry to your home.

Be prepared to answer the phone. Our technicians may call to confirm the appointment on their way.

If you rent your home, make sure you have your landlord's permission to have your system serviced.

If your air conditioner is frozen, shut it off before the technician arrives so it's thawed and ready for service.

Make available a file containing information on all prior services performed on your system.

Be prepared to make a payment to American Air Conditioning.

Book an Air Conditioning Servicing with our technicians.
Hours of Operation:
8:00am to 4:30pm

500 Alakawa Bldg 204
Honolulu, HI 96817
Phone: (808) 847-0851


Our Staff

We are a certified dealer and installers of most brand names such as:

Mitsubishi, Carrier, and Friedrich.

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American Air Conditioning Hawaii is Bonded and Insured.

Contact Us Today For A Free Estimate at: (808) 847-0851

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