Service & Repair

Air Conditioning Service & Repair in Honolulu, HI

Contact us

If you experience any trouble with your air conditioning system, you may always call American Air Conditioning in Honolulu, HI, at (808) 847-0851 or email for general help and service. But here are a few simple solutions you can attempt before calling your American Air Conditioning experts.

Air Conditioning Equipment Checklist

1. Check to ensure that your thermostat is set in the "cool" position.

2. Ensure that your outdoor air conditioning (condensing unit) is running:

  1. Check the circuit breakers in the circuit breaker box (or electrical panel), most likely mounted to an outside wall in the back of the house. Are they in the "On" position?
  2. Check the outdoor unit "disconnect switch" to ensure it is in the "ON" position. The disconnect switch is located near the outdoor unit (typically a grey 8" wide x 16" high x 4" deep box mounted to the wall).

3. An extremely blocked filter can cause your outdoor air conditioner unit to shut down due to a lack of proper airflow.

4. Your filter should be changed every month.

5. Check all return air grilles to ensure they are not blocked by furniture.

6. Check all supply air registers to make sure they are open and blowing air. The return air grilles are normally located on your walls and are wide and flat.


If these simple solutions do not solve your problem, contact American Air Conditioning for repair & service. Be sure to have your brand and model number handy.

Pre-Service Checklist

Before your expert dealer arrives at your home to service your air conditioning system, take a moment to make sure you're prepared for the appointment. That way, you can ensure American Air Conditioning's technician has all of the information he needs and can get directly to work on your cooling system.

Here are a few things to do in preparation for your service appointment:


  • Know where all of the units in your heating and cooling system are located.
  • Perform basic troubleshooting tactics.
  • Check your air filter. A dirty air filter is a common cause of problems.
  • Write down the model number of all your air conditioning products
  • Be ready to explain clearly what symptoms or problems you've had.
  • Know how long ago your problem began.
  • Make sure the system is accessible by the dealer. If something is blocking any of your products, please remove it.
  • If your system's products are in an attic or crawl space, please make them easily accessible.
  • Lock pets in a separate room, so they don't get in the way or get hurt.
  • Make sure there's an adult (18 or over) home to legally allow entry to your home.
  • Be prepared to answer the phone. Our technicians may call to confirm the appointment on their way.
  • If you rent your home, make sure you have your landlord's permission to have your system serviced.
  • If your air conditioner is frozen, shut it off before the technician arrives so it's thawed and ready for service.
  • Make available a file containing information on all prior services performed on your system.
  • Be prepared to answer the phone. Our technicians may call to confirm the appointment on their way.
  • Be prepared to make a payment to American Air Conditioning.
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